FAQs

How Can We Help You?

WHERE ARE YOU LOCATED?

7045 E. Main Street
Scottsdale, Arizona 85251
Call:
480-265-8991
Hours:
Mon-Sat: 10am-5:00pm
ArtWalk Thurs until 9pm
Sun 11am-5pm
Email Us:
info@ontheedgegallery.com

HOW DO I PLACE AN ORDER?

  • Browse the Collection
    Visit our online store and explore original works by local artists. You can search by artist, medium, price, or collection.
  • View Product Details
    Click on a piece of art to see detailed images, dimensions, descriptions, and pricing. If available, shipping options or pickup instructions will be listed.
  • Add to Cart
    When you’re ready to purchase, click “Add to Cart.” You can continue shopping or proceed directly to checkout.
Checkout Securely
Click the cart icon and select “Checkout.” You’ll be guided through:
- Entering your contact and shipping information
- Choosing your delivery method (shipping or local pickup)
- Providing payment details via our secure Shopify checkout
Order Confirmation
Once your order is placed, you’ll receive a confirmation email with your order summary and estimated processing/shipping timeline.
Shipping & Delivery
Orders are packaged and shipped directly by the artist or gallery fulfillment team. You’ll receive a tracking number as soon as your piece is on its way.  
Enjoy Your Art
Your original artwork will arrive ready to display! If you’ve selected pickup, we’ll contact you when it’s ready at the gallery.

WHAT HAPPENS AFTER I PLACE MY ORDER?

After placing your order, you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

CAN I CANCEL MY ORDER?

All sales are final, and once an order is placed, we are unable to cancel or modify it. Please make sure to review your order carefully before completing the checkout process. If you have any concerns about your order, please contact us as soon as possible, and we will do our best to assist you.

WHAT ARE MY SHIPPING OPTIONS AND COSTS?

Shipping options vary depending on the artist and the type of artwork purchased. Each artist sets up their own shipping profile, which may include USPS, UPS, flat-rate shipping, or local delivery.

At checkout, you’ll see the available shipping methods for your selected item(s), along with the associated costs. All shipments include tracking, and some may offer expedited or insured options. If you have specific delivery needs, feel free to contact us—we’re happy to help coordinate.

HOW DOES PRINT-ON-DEMAND/DROP SHIPPING & DELIVERY WORK?

Drop Ship art is made entirely on demand. The moment you place your order, our specialized fine-art printing partners get to work crafting your item from scratch.
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The Print-On-Demand Process:
  • Production/Processing: 
    2–4 business days to custom print

  • Shipping & Delivery: After the production phase is complete, your order is safely shipped out. Standard transit times average 3–7 business days within the United States.

  • Tracking Details: You will receive an automated shipping confirmation email containing a tracking link as soon as your custom piece leaves the print studio.

CAN I PICK UP MY ORDER AT THE GALLERY?

Yes! At checkout, you’ll have the option to select Local Pickup at On The Edge Gallery in Scottsdale, Arizona. Once your order is processed, we’ll email you to coordinate a convenient pickup time. There are no shipping fees for pickup orders.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods for your convenience, including credit/debit cards and PayPal.

DO YOU HAVE A REFUND POLICY?

All sales are final. Once your order is placed, we are unable to cancel, modify, or issue refunds. Please review your order carefully before completing your purchase. If you have any questions or concerns, please ontact us before confirming your order, and we’ll be happy to assist you.

HOW DO I TRACK MY ORDER?

Once your order has shipped via USPS, you will receive a confirmation email with a tracking number and a link to track your order. You can use this tracking number on the USPS website to check the status of your shipment. If you encounter any issues or delays with tracking, feel free to reach out to us, and we'll help resolve the situation.

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?

We take great care in packaging your items to ensure they arrive safely. However, if your order arrives damaged, we recommend that you contact the shipping carrier directly to file a claim, as they are responsible for the shipping process once the item leaves our facility. If you opted for shipping insurance through the carrier, your claim should be covered by their insurance policy. Please refer to the carrier’s specific guidelines for filing claims. If you did not add insurance and the item is damaged during transit, unfortunately, we cannot offer a refund or replacement.